Privacy Policy

Welcome to GrooveTheQue Events ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using GrooveTheQue Events, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, password, phone number)
• Purchase tickets or book stalls (billing information, payment details)
• Create an event as an organizer (business information, contact details)
• Contact us through our contact form
• Subscribe to our newsletter
• Participate in surveys or promotions

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

1.3 Payment Information

Payment information is processed securely through our payment processors. We do not store complete credit card information on our servers. We retain only transaction IDs and payment status for record-keeping purposes.

2. How We Use Your Information

We use the information we collect or receive to:

• Provide Services: Process bookings, manage events, and deliver customer support
• Account Management: Create and manage your account, authenticate users
• Communications: Send order confirmations, event updates, and important notices
• Marketing: Send promotional emails about events and special offers (with your consent)
• Improve Services: Analyze usage patterns to enhance user experience
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and enforce our terms
• Analytics: Understand how users interact with our platform

3. How We Share Your Information

We may share your information in the following situations:

3.1 With Event Organizers

When you book tickets or stalls, we share your name and contact information with the event organizer to facilitate event management and communication.

3.2 With Service Providers

We work with third-party service providers who perform services on our behalf, including payment processing, email delivery, hosting services, and analytics.

3.3 For Legal Reasons

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication
• Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing your information
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at privacy@groovetheque.com

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. Types of cookies we use:

• Essential Cookies: Required for website functionality (authentication, security)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Track advertising effectiveness (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. See our Cookie Policy for more details.

8. Third-Party Services

Our website may contain links to third-party websites and services. We use the following third-party services:

• Payment Processors: For secure payment processing
• Email Services: For sending transactional and marketing emails
• Analytics Services: To analyze website usage and improve our services
• Cloud Hosting: For website hosting and data storage

These third parties have their own privacy policies. We are not responsible for their practices.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. GDPR & CCPA Compliance

For EU Residents (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

For California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights